1.800.234.2280

FREQUENTLY ASKED QUESTIONS

Below are some frequently asked questions.  If your unable to find the answer to your question, please reach out to one of our account specialists, and we will be happy to assist.

I saw on a local new station that in response to the COVID-19 pandemic, you are now manufacturing medical supplies. Are you no longer manufacturing shades?

Yes, we are still manufacturing shades and yes you can still purchase them directly through us.  The Halcyon team saw the shortage of medical supplies and had the resources available to join the cause.  We have two teams dedicated to both our shades and our face shields.

I purchased my shade from [INSERT BIG BOX STORE] many years ago. Can I still get a new shade from [BIG BOX STORE]?

Because we want to build long lasting relationship with our customers, our customer’s can now reach out directly to us with out going through one of [INSERT BIG BOX STORE].  Simply call our toll free number or fill out the questions form and an account specialist will be back with you quickly.

I received my new shade in the mail, but it does not fit correctly or its incorrect. What can I do?

Please reach out to one of our account specialists who’s standing by to help.  Our customer’s are our number 1 priority, and we want to ensure you are happy with your new investment! Our account specialists can assist you in making sure your shades hang beautifully in your window.  If your concerned about whether or not your shade will fit, make sure to check out our online measuring guide when measuring your windows to verify the correct measurement for your window.

Can you install my new shade? Or can you setup someone to come install my new shade?

As a shade manufacturer, we do not do installation of window shades, however, we have large nationwide network of dealers and installers we can put you help you get in contact with so you can arrange for you new shade to be installed.  You will work directly with the contractor or handyman to arrange for your shade to be installed.

Do you know someone who can measure my windows to make sure the measurements are accurate?

We have very fast and simple measuring guide available online with step by step instructions on how to properly measure you window for your new shades.  Go check out our measuring guide for easy instructions on how to accurately measure your windows.  If your still not sure after reviewing the measuring guide, please reach out to us with any questions you might have.  You can also contact your local handyman or contractor to measure your windows.

I'm a contractor or commercial supplier and have a big job with a large number of shades to manufacturer. Can you manufacturer large orders?

YES WE CAN!  For large orders, we recommend having a copy of the blueprints for the project, however not necessary.  For large orders, please contact our account specialist and we can assist you in specifying new shades for your construction project or remodel.  We can offer volume discount pricing off of the retail price and have an industry leading turnaround time.

Do you offer credit, terms, or payment plans?

Because our shades are 100% custom built to dimensions unique to you and your project, we require full payment for all retail purchases prior to beginning production.  Most commercial orders require a 50% down payment to begin manufacturing with the remaining balance due upon delivery.